Question 1

How is this different from Google Translate or a browser plugin?

Accepted Answer

Google Translate is a word-by-word machine translation with no SEO value. We deliver human-reviewed, culturally adapted pages with proper hreflang tags, language-specific URLs (/zh, /ko), and Google Business Profile optimisation. Your translated pages rank in local search results — Google Translate doesn't.

Question 2

I already have a website on WordPress / Squarespace / Wix. Do I need to rebuild it?

Accepted Answer

No. We work with your existing site as-is. We take your URL, generate translated HTML pages, and deploy them alongside your current site. No CMS migration, no plugins, no code changes.

Question 3

What happens if I cancel?

Accepted Answer

Your translated pages stay live. Unlike SaaS translation tools where translations disappear when you cancel, we deliver static HTML files to your server. You own them permanently. You only lose the monthly update and support service.

Question 4

How long does it take to go live?

Accepted Answer

Typical turnaround: 5-10 business days for initial setup (3-5 pages, 2-3 languages). Simple sites can be live in 48 hours. We'll give you a timeline during the free audit.

Question 5

Which languages do you support?

Accepted Answer

We focus on the languages most relevant to Sydney businesses: Simplified Chinese, Traditional Chinese, Korean, Japanese, Vietnamese, Hindi, Arabic, and Nepali. Other languages available on request.

Question 6

How do you handle menu updates or seasonal content changes?

Accepted Answer

All plans include monthly content updates. Send us the changes (new menu items, updated hours, event info), and we update your translated pages within 1-2 business days. Professional and Business plans include proactive monitoring.

Question 7

Can you help with more than just my website?

Accepted Answer

Yes. Every plan includes offline materials: QR code menus for dine-in, totio Glossary, and Google Business Profile localisation. Our Professional and Business plans also include totio integration for audio-enabled staff training.

Question 8

Do I need to speak another language to manage this?

Accepted Answer

No. We handle everything. You communicate with us in English (or Japanese). We manage translation, quality review, deployment, and updates.

Question 9

How is this different from SaaS translation plugins?

Accepted Answer

Typical SaaS translation tools are self-serve: you install a plugin, run machine translation, and manage everything yourself. Our service is fully managed — we handle translation quality, cultural adaptation, SEO setup, and monthly updates. The biggest difference: SaaS tools host your translations on their servers (cancel = gone). We deliver static HTML files you own permanently.

Question 10

What if I only need one language, not five?

Accepted Answer

That's completely fine. Many of our clients start with just one language (usually Simplified Chinese or Korean) and add more later. Our Starter plan supports 2 languages, so you can start small and scale as you see results.

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